Legal
Privacy, Terms & Cookies
Everything you need to know about how Sehitak handles your data, platform rules, appointment payments, refunds and cancellations, and cookies.
How Sehitak Protects Your Data
Sehitak collects only the information needed to create accounts, book appointments, manage medical profiles, send notifications, and process supported payments securely.
Information We Collect
We may collect your name, phone number, email, role, appointment details, doctor profile details, uploaded medical or license files, wallet transactions, and payment status references.
Payments and Kashier
Online card and wallet payments may be processed through Kashier. Sehitak does not store full card numbers or sensitive card authentication data. Payment confirmations, transaction references, and payment status may be stored to complete bookings, wallet top-ups, refunds, and support requests.
WhatsApp OTP
We use WhatsApp messages for verification codes and account recovery. Verification codes are temporary and should never be shared with anyone.
Data Security
We use HTTPS, password hashing, CSRF protection, secure cookies, and database-backed remember tokens. Sensitive files should be accessible only through authorized flows.
Your Choices
You can update your profile, change your password, log out, and request support for correcting or removing data where legally and operationally possible.
Acceptance of Terms
By accessing or using Sehitak, you agree to be bound by these Terms of Service. If you do not agree, please do not use the platform. These terms apply to all visitors, patients, and registered doctors.
Use of the Platform
Sehitak is a healthcare booking platform that connects patients with approved doctors in supported countries for in-clinic and online appointments. You may use Sehitak only for lawful purposes and in accordance with these terms. You must not misuse, reverse-engineer, or attempt unauthorized access to any part of the platform.
Account Registration
To book appointments or access doctor features, you must register an account with accurate information. You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorized use of your account.
Doctor Verification
All doctors on Sehitak must submit valid credentials and undergo an approval process before being listed. Sehitak reserves the right to suspend or remove any doctor profile that violates platform rules or provides false information.
Appointments and Payments
Appointments are subject to doctor availability. A slot is considered confirmed only after successful payment where payment is required. Payments processed through the platform are also subject to the payment provider's terms. Refunds, cancellations, no-show cases, and payout holds are handled according to the Refund & Cancellation Policy published on this page and the appointment status recorded by Sehitak.
Medical Disclaimer
Sehitak facilitates appointment booking only. The platform is not a medical provider and does not provide medical advice. All medical decisions are solely between you and your chosen doctor.
Limitation of Liability
Sehitak shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. The platform is provided "as is" without warranties of any kind.
Changes to Terms
We may update these terms at any time. Continued use of Sehitak after changes are published constitutes your acceptance of the new terms. We will notify users of significant changes where possible.
Governing Law
These terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of Egyptian courts.
When a Booking Becomes Confirmed
Where payment is required, opening the payment page does not reserve the appointment. The appointment becomes confirmed only after successful payment and final availability validation. If another patient completes payment first, Sehitak may move the later payment to the nearest available appointment when possible or return the full paid amount to the patient's Sehitak wallet when no suitable replacement is available.
Patient Cancellations
Patients may cancel unpaid or pending-payment appointments from the appointment page. Paid appointments are not cancelled directly from the patient page. A paid cancellation or refund must be handled through the applicable doctor or admin workflow so that the payment, doctor payout, and appointment record remain consistent.
Doctor Cancellations
A doctor may cancel a paid appointment only when more than 6 hours remain before the appointment start time. The patient receives a full refund to the Sehitak wallet. The current doctor cancellation penalty is 15% of the paid appointment value for in-clinic appointments and 30% for online appointments. During the final 6 hours, the doctor must contact admin support for an emergency cancellation.
Clinic Completion and Patient No-Show
An in-clinic appointment cannot be marked completed or patient no-show before its scheduled end time. After the appointment ends, the doctor may close it as completed or patient no-show. A paid patient no-show remains eligible for the doctor's weekly payout unless the patient disputes the attendance record or an admin places the payout on hold.
Clinic Follow-Up and Disputes
If a paid clinic appointment remains open 10 minutes after its scheduled end time, Sehitak may ask the patient to confirm whether the visit took place, the doctor did not attend, or another problem occurred. A patient dispute may place the related doctor payout on hold for admin or finance review. There is currently no automatic expiry period for submitting this clinic attendance dispute through the available platform workflow.
Refund Destination
Platform-initiated appointment refunds are credited to the patient's Sehitak wallet unless a different refund method is explicitly processed by support or the payment provider. A completed wallet refund is recorded in the wallet transaction history to prevent duplicate credits.
Admin and Finance Review
Admin or finance may place a doctor payout on hold, release an eligible held payout, or refund an eligible appointment to the patient wallet. Held and refunded appointments are excluded from the normal weekly doctor payout while the relevant state remains in effect. Administrative actions are recorded in the platform audit trail where supported.
Weekly Doctor Payouts
Eligible doctor earnings are settled through the weekly payout workflow rather than immediately after each appointment. Completed paid appointments and eligible paid patient no-show clinic appointments may enter the weekly payout. Held or refunded appointments do not enter the normal payout while they remain held or refunded.
Support and Exceptional Cases
Exceptional cases, payment-provider reversals, late payment confirmations, emergency cancellations, or disputes that cannot be resolved automatically may require manual admin or finance review. The platform record, payment record, wallet ledger, and appointment history are used to determine the appropriate operational action.